Refreshers/Retainers

Terms and Conditions

This agreement precedes your purchase of a Sleep Coaching Package with Oh Baby Consulting.

As a pediatric sleep consultant, my role is to provide you with a sleep plan and support as outlined in the package options below:

30-Minute Call

  • Pre-call questionnaire
  • 30-minute phone call
  • Email summary and action steps
  • One follow-up email (to be used within 30 days of call)

Week of Email Support

  • One week of unlimited email or Voxer support during business hours

*All days of support must be consecutive.

Voxer Punch Pass

  • Five (5) or ten (10) Voxer exchanges (to be used within 6 months of purchase)

Travel Support

  • Review of preliminary questionnaire
  • Written travel plan personalized to your itinerary
  • 30-minute phone call to review
  • Two email sessions (one during trip and one upon return)

*Return email must be used within 30 days of returning home.

3, 6, or 12 Month Retainers

  • Weekly Voxer support (1 message per week) for selected duration
  • Weeks do not roll over
  • Support is not transferable to other family members

*All months of support must be consecutive.

Term/Termination

This agreement will terminate automatically upon completion of services as outlined in this agreement.

Oh Baby Consulting may terminate this agreement at any time after written notice via email to client, in the event that the client breaches or otherwise violates the terms of this agreement. Reasons for termination include but are not limited to: a) failure to follow written and verbal recommendations made by consultant; b) communication conflicts or irreconcilable differences. All termination determinations shall be made by Oh Baby Consulting in its sole and absolute discretion. In the event that Oh Baby Consulting terminates this agreement, the issuance and amount of refund shall be made by Oh Baby Consulting in its sole and absolute discretion.

Expiration

Expiration terms are as follows:

30-Minute Call; Week of Email Support; Travel Support: Must be redeemed within 90 days of purchase or will expire.

Voxer Punch Pass; 3, 6, 12 Month Retainers: Support period begins on date of purchase and will expire 3, 6, or 12 months from that date depending on package selected.

Commitment

I understand that all of the information provided during support periods are suggestions to help improve the sleep habits of my child(ren). I understand that this process may involve crying as habits and behaviors are changed. If I do not agree with something, I will voice my concerns immediately via Voxer or e-mail. I understand that commitment to the recommendations provided is essential in order to see improvement, and that timely, accurate, and complete follow-up and feedback is necessary in order to receive the best possible service.

Payment & Refunds

Fees are due prior to services rendered. Failure to pay these fees will result in a delay of service.

Given the nature of the work Oh Baby Consulting provides, which is upfront, highly personal, and unique to each client, no refunds are offered in any amount for any reason outside of an Act of God. Should an Act of God occur that causes you to cancel my services, I will only require payment for the time actually spent working on your plan and subsequent coaching time.

In the event that the client has paid but chooses not to continue services or cancels after partial services have been rendered, no portion of any payments shall be owed to the client.

Disclaimer

Oh Baby Consulting provides non-medical pediatric sleep coaching services that include providing education and support.

The services of Oh Baby Consulting are not medical advice. The advice you receive from Oh Baby Consulting is for informational purposes only and is intended for use with common early childhood sleep issues that are wholly unrelated to medical conditions. This advice is not intended to be a substitute for medical advice or treatment. Always seek the advice of your doctor or other qualified health provider regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in Oh Baby Consulting’s plans and programs.

Accordingly, Oh Baby Consulting expressly disclaims any liability, loss, damage, or injury caused by information provided to the client. Reliance on any information provided by Oh Baby Consulting is solely at the client’s own risk.

I understand that the services, coaching, and courses offered by Oh Baby Consulting are voluntary. I agree to waive and release Oh Baby Consulting from any and all claims of liability or demands for compensation that I may acquire during my time working with Oh Baby Consulting.